Versatile Software Engineer with 4 years of JavaScript development experience and 1 year supporting the ServiceNow platform. Proficient in the full software development lifecycle, ServiceNow system administration, platform configuration, and ITSM process implementation. Focused on driving workflow and process automation. Seeking a full time opportunity to apply my skills, expand my knowledge, and deliver impactful solutions.

Orlando, Florida

Provided expert technical support for global enterprise clients across ServiceNow modules, including ITSM, Incident, Problem, Change, Service Catalog, Flow Designer, Knowledge, and SLM, consistently meeting SLAs and ensuring high customer satisfaction

Diagnosed and troubleshot ServiceNow platform issues by reviewing logs, GlideRecord queries, and existing scripts including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs to identify root causes and advise customers on appropriate solutions or workarounds

Collaborated with internal developers and product teams by forwarding new platform issues, defects, or enhancement requests for further investigation and resolution, supporting smooth implementation and ongoing platform stability

Maintained clear, professional communication with clients, managing expectations and providing timely updates throughout the case lifecycle

Stayed updated with ServiceNow releases and scripting best practices, enhancing platform knowledge and technical proficiency to improve support efficiency

Ocala, Florida

Led the design and development of a 3D photogrammetry web application, implementing 3D model generation and editing features using ReactJS, Node.js, Three.js, Firebase, and Google Cloud Platform, increasing production efficiency by 40% and accelerating product delivery

Developed UI components, client-side functionality and serverless RESTful APIs for a mini-game MVP using ReactJS, Firebase, Stripe, and Google Cloud Platform, building a token-to-ticket system, mini-game challenges, prize redemption, and payment integration, validating the concept and generating proof of sales

Implemented in-app reviews for the My Bill Calendar app using ReactJS, Firebase, Ionic & Capacitor, increasing user feedback submissions and raising the App Store rating by 0.5 stars

Collaborated on designing and developing a Law Firm website, creating custom page templates using Figma, Wordpress, Oxygen Builder, Advanced Custom Fields, and Google Cloud Platform for hosting and deployment, resulting in a user-friendly and easily maintainable site

Engaged closely with clients, engineers, and designers to translate requirements into responsive mockups and functional software using Figma and Scrum methodologies, resulting in improved client satisfaction and streamlined development processes

Ocala, Florida

Developed a metamask service for NFT transactions and facilitated NFT minting using JavaScript and ReactJS, improving transaction efficiency and user experience

Participated in collaborative programming and design sessions using Figma, ReactJS, JavaScript, NodeJS and Firebase which enhanced team productivity and improved project outcomes

Kissimmee, Florida

Designed, developed, and maintained a software solution for a produce business using ReactJS, NodeJS, and Firebase, created a custom UI dashboard for managing customers, orders, invoices, and expenses, reducing manual processing time and improving operational efficiency by over 50%

Assisted in designing and building UI components and RESTful APIs for profiles and messaging services for a social media MVP application using ReactJS, NodeJS, Firebase, and MongoDB, enhancing user interactions

Collaborated on building UI and RESTful API services for a livestream classroom feature for an online teaching platform using Twilio, ReactJS, NodeJS, and ExpressJS, enabling real-time interaction and improving the learning experience

Integrated Zendesk customer service API into a client's web app using NodeJS and ExpressJS, enhancing customer support experience and response efficiency

Orlando, Florida

A comprehensive six months program focused on helping you become proficient in front-end and back-end programming.

Knowledge and understanding of web servers, CRUD, REST API, Axios.

Proficient with HTML, CSS , JavaScript, ReactJS, ExpressJs , NodeJs, Sql and No Sql Databases.

This project is a 3d web app where clients can scan an object and generate a 3d model. Includes client - admin dashboard for overviewing scans, orders & processed payments. My focus was on the design and development of UI components & functionality and also implementing backend api’s for payments, model generation, and boolean operations utilizing React, Typescript, Threejs, Stripe, Firebase, Ionic & Capacitor.

Nab Games is a mini-game web app where users can play mini games, buy tokens, win tickets, complete challenges and redeem for prizes. Also includes admin functionality for changing game probability, prizes & rewards. My focus was on design and development of UI components & functionality as well as implementing backend api’s for payments and the implementation of a token - ticket based system utilizing Nextjs, Stripe and Firebase.

My Bill Calendar is a bill tracking application that lets you track and manage all your recurring household bills in a simple, user-friendly interface. My focus was on the in app review feature for increase user feedback.

Pixelemm is a business directory to help boost local business in the an area while providing a one stop shop for all of their information.My focus was on building the business profile display and loading pixel effect. Available on the Web and Apple App Store.

Orlando, Florida

Provided expert technical support for global enterprise clients across ServiceNow modules, including ITSM, Incident, Problem, Change, Service Catalog, Flow Designer, Knowledge, and SLM, consistently meeting SLAs and ensuring high customer satisfaction

Diagnosed and troubleshot ServiceNow platform issues by reviewing logs, GlideRecord queries, and existing scripts including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs to identify root causes and advise customers on appropriate solutions or workarounds

Collaborated with internal developers and product teams by forwarding new platform issues, defects, or enhancement requests for further investigation and resolution, supporting smooth implementation and ongoing platform stability

Maintained clear, professional communication with clients, managing expectations and providing timely updates throughout the case lifecycle

Stayed updated with ServiceNow releases and scripting best practices, enhancing platform knowledge and technical proficiency to improve support efficiency

Ocala, Florida

Led the design and development of a 3D photogrammetry web application, implementing 3D model generation and editing features using ReactJS, Node.js, Three.js, Firebase, and Google Cloud Platform, increasing production efficiency by 40% and accelerating product delivery

Developed UI components, client-side functionality and serverless RESTful APIs for a mini-game MVP using ReactJS, Firebase, Stripe, and Google Cloud Platform, building a token-to-ticket system, mini-game challenges, prize redemption, and payment integration, validating the concept and generating proof of sales

Implemented in-app reviews for the My Bill Calendar app using ReactJS, Firebase, Ionic & Capacitor, increasing user feedback submissions and raising the App Store rating by 0.5 stars

Collaborated on designing and developing a Law Firm website, creating custom page templates using Figma, WordPress, Oxygen Builder, Advanced Custom Fields, and Google Cloud Platform for hosting and deployment, resulting in a user-friendly and easily maintainable site

Engaged closely with clients, engineers, and designers to translate requirements into responsive mockups and functional software using Figma and Scrum methodologies, resulting in improved client satisfaction and streamlined development processes

Ocala, Florida

Developed a metamask service for NFT transactions and facilitated NFT minting using JavaScript and ReactJS, improving transaction efficiency and user experience

Participated in collaborative programming and design sessions using Figma, ReactJS, JavaScript, NodeJS and Firebase which enhanced team productivity and improved project outcomes

Kissimmee, Florida

Designed, developed, and maintained a software solution for a produce business using ReactJS, NodeJS, and Firebase, created a custom UI dashboard for managing customers, orders, invoices, and expenses, reducing manual processing time and improving operational efficiency by over 50%

Assisted in designing and building UI components and RESTful APIs for profiles and messaging services for a social media MVP application using ReactJS, NodeJS, Firebase, and MongoDB, enhancing user interactions

Collaborated on building UI and RESTful API services for a livestream classroom feature for an online teaching platform using Twilio, ReactJS, NodeJS, and ExpressJS, enabling real-time interaction and improving the learning experience

Integrated Zendesk customer service API into a client's web app using NodeJS and ExpressJS, enhancing customer support experience and response efficiency

Orlando, Florida

A comprehensive six months program focused on helping you become proficient in front-end and back-end programming.

Knowledge and understanding of web servers, CRUD, REST API, Axios.

Proficient with HTML, CSS , JavaScript, ReactJS, ExpressJs , NodeJs, Sql and No Sql Databases.

This project is a 3d web app where clients can scan an object and generate a 3d model. Includes client - admin dashboard for overviewing scans, orders & processed payments. My focus was on the design and development of UI components & functionality as well as implementing backend api’s for payments, model generation, and boolean operations utilizing React, Threejs, Stripe, Firebase, Ionic & Capacitor. This software solution has increased client output & sales by over 50%.

Nab Games is a mini-game web app where users can play mini games, buy tokens, win tickets, complete challenges and redeem for prizes. Also includes admin functionality for changing game probability, prizes & rewards. My focus was on design and development of UI components & functionality as well as implementing backend api’s for payments and the implementation of a token - ticket based system utilizing Nextjs, Stripe and Firebase.This web app has helped generate the client their first sales & proof of concept.

My Bill Calendar is a bill tracking application that lets you track and manage all your recurring household bills in a simple, user-friendly interface. Unlike other bill tracking software, My Bill Calendar does not require any type of account linking. My Bill Calendar utilizes push notifications to let you know when bills are coming up and when they are due. My focus was on the in app review feature which has helped increase its ranking on the app store.